Terms & Conditions

1 – Charges and rates:

• PA Packages are invoiced and are payable 7 days prior to work commencing.
• Payment accepted by Bank Transfer (BACS)
• A statement of services can be issued upon completion of those paid hours if requested.
• Virtual Assistant and Personal Assistant work is defined as something you would reasonably expect an administrator, PA or EA to do.
• PA Rates are based on hours worked only. Reasonable use of telephone, mobile, email and software use is included, however additional costs such as sundry items: Travel expenses, venue costs, 3^rd party costs, work projects including telephone calls, customer requested sundries, postage and packaging, entertainment and subsistence are not included. Refer to Sundries Price List – this list is non-exhaustive.
• All additional costs will be charged for plus a handling fee of 15%.
• Sundry items requested by client may require a minimum float of £50.00 added to their account and paid for in advance subject to work requirements.
• All additional costs will be charged for at cost and invoiced separately.
• 3^rd party work organised e.g. contractors will be invoiced separately, charged at cost with a 15% administration fee added.
• Rates include moderate use of telephone calls as a means to communicate with the client. Any work briefed by the client which includes telephone calls as part of the project will be charged as a sundry item.
• If turnaround of work within 24 hours is requested, an additional charge of £40 will be charged regardless of package hours paid for.
• Out of hours charge means – any work required outside of reasonable working hours, Monday to Friday 9am to 5:30pm.
• Packages are valid for 2 months from purchase unless otherwise agreed prior to agreed retainer. Hours not used 2 months following the last date worked will become void.
• Rate reviews will occur regularly and in line with current inflation and market rates

The following cancellation charges shall be fixed and applicable prior to an appointment will be charged for, or booked hours deducted from the package accordingly.

• 48 hours notice – full hours shall be deemed as forfeited with 100% of booked hours fee payable
• 3 days notice – 50% of fee payable
• 4+ days notice – no charge

Bizzie PA does not operate a refunds policy.

Throughout the working relationship the client and Liz Clark will engage in direct and personal conversations. Attainable deadlines and clear lines of communication will be sought between both parties to avoid late requests and charges.

A Non-Disclosure Agreement (NDA) can be issued for all bookings. All information will be kept confidential between both parties. It will be entirely at the discretion of and the responsibility of the client as to what information they share, discuss or communicate.

Bizzie PA will not be held responsible for any loss, damage, theft etc of data, projects, equipment or any items relating to assignments, during transit to/from Virtual Secretarial Service premises.

Bizzie PA recommend that clients obtain a proof of postage as we will not accept responsibility for loss or damage to items going through the postal service.

Bizzie PA can work from client PC’s, tablets, laptops and other electronic devices if requested by the client, but will not be held responsible for any defect, fault or failure of the device or software installed whilst in use.

The client is responsible for their own safety, insurance and protection of all electronic data, email, and software on PC’s, tablets, laptops or other electronic devices.

It is the client’s responsibility to back up computer programs and install anti-virus software to all machines and devices used by Bizzie PA.

Back-ups of computer files, documents, photo’s, video’s, applications and work produced and saved on PC’s tablets, electronic devices, as well as the safeguard of passwords and privacy settings are the responsibility of the client.

Bizzie PA is not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. Bizzie PA is not responsible for the content of any document supplied to them. Bizzie PA assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work, should Bizzie PA become aware of such inappropriate use. Bizzie PA retains the right to reject work for any client who involves material Bizzie PA finds to be illegal, immoral or objectionable.

All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed.

Bizzie PA work:
9am to 5:30pm Monday to Thursday. Bizzie PA do not operate on Fridays.
Work or projects requiring hours outside of these times should be discussed prior to booked work/projects commencing.
Charges at the hourly rate of £60 will be charged for out of hours emergencies for clients who have prepaid for an hourly package. £100 per hour will be charged for out of hours new clients.

Bizzie PA is fully insured:
Public & products Liability cover up to the sum of: £2 million
Professional Indemnity Limit: £1 million any one claim defence costs

For projects where third parties are booked and used by the client they should seek separate insurances to cover those such events/tasks/projects